Understanding the Sales
Scorecard Concept
by
Paul Di Modica
In
today's economy, the opportunity for
companies to continue growing is
dependent on their ability to generate
internal profits to fund expansion.
When
you have an increasing demand for
internal corporate cash, paired with
an increasing demand for capital
investments to grow your top-line
revenue, you create a vortex where
funding has exceeded business
requirements. This vortex is forcing
many companies to miss business
milestones, established players to
reduce fixed costs, and mature firms
to sell assets. As companies miss
their management teams, investor
milestones, or Wall Street
commitments, they reduce their
business valuation and subordinate
their ability to succeed and fund
growth. The crucial issue for
growth-directed companies in today's
economy is to meet predetermined
revenue milestones on time and on
budget.
In a
world where increased revenue has
become an executive mantra, turning
business plan strategy into actionable
steps that create revenue has become,
for some, an albatross.
The
key to success is to continually
increase internal funding capabilities
and help reduce dependence on
third-party funding resources. For
companies to continually grow,
business units must quickly produce
tangible sales results. One
methodology to accomplish this is
through a
Sales Scorecard.
Like
other scorecard concepts, the success
of the Sales Scorecard is driving
fundamental business changes. By
creating identifiable tactical
measures for each of your sales team
members and contributing departments,
you can transform silo performance
into group performance and create a
pattern for integrated sales team
performance.
Sales
Scorecards are sub-segments of the
original scorecard concept currently
used by approximately 60% of Fortune
1000 companies. The original premise
of the scorecard is based on linking,
intersecting, and managing four
distinct business perspectives. The
scorecard process is presently used as
a centralized business implementation
and strategy tool. The success behind
the scorecard methodology is based on
its ability to transcend executive
philosophies and help departments
become more productive as a team from
the boardroom to the mailroom.
Unlike other management philosophies,
the sales scorecard is not a static
business concept. Instead, it is a
continuously changing management tool
that allows companies to adapt to
market conditions as they develop.
Unlike Management
By Objective
(MBO) theorems where corporations are
focused on changing behavior by
studying yesterday's performance
to bring about modification for today,
the scorecard model focuses on today
and tomorrow and those elements that
can turn
present strategy into future action.
Through the utilization of the Sales
Scorecard, businesses can manage sales
team's performance based on today's
information and react to tomorrow's
market changes and sales success
needs.
The
scorecard is not just a static list of
metrics or isolated Key Performance
Indicators (KPIs). Instead, it is a
graphical framework for implementing
and aligning sales tactics and
managing strategy for companies
seeking to become successful.
Businesses must manage their capital
capabilities to succeed.
Today, most companies can break down
their corporate assets into three
specific areas, which include:
-
Human capital (employees)
-
Operational capital (product and
service development and delivery)
-
Financial capital (business
funding, revenue, monthly burn
rate, valuation, corporate
revenue, A/R, line of credit)
With
these capital elements always at risk
for companies, it becomes crucial for
management to develop a strategic
blueprint for all employees to work
together. The Sales Scorecard is such
a program, but it integrates five
areas rather than four. Through its
implementation, line and staff
associates interact weekly as a
packaged team to help drive
performance and create revenue as a
group instead of traditional
department silos.
Five
sales management pillars to track are:
-
Sales
-
Marketing
-
Strategy
-
Product Development/Operations
-
Strategic Partners/Alliances
It is
important to understand that revenue
generation in companies is a
cause-and-effect process. Revenue will
be short without a market-driven
product, services to sell, or
appropriate positioning support.
Success will be minimized if the focus
is placed on the sales department as
the primary driver for revenue
shortfall rather than identifying and
fixing the primary problem. The Sales
Scorecard is a visual measurement
device used to view the integrated
variables of revenue generation from
all salespeople.
Additionally, by identifying all sales
tactics needed to sell and/or
non-contributions as they happen, you
can make adjustments to your sales
team's current behavior before it is
too late and identify help from other
departments that may be needed.
To
your success,

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